Philippine government conducts training in tourism services and hotel management for Lankans
A virtual capacity building program on tourism services and hotel management for 32 Sri Lankan stakeholders recently took place in Manila.
The program was conducted by the Department of Foreign Affairs – Technical Cooperation Council of the Philippines (DFA-TCCP), in cooperation with the School of Hotel, Restaurant and Establishment Management (DLS-CSB SHRIM) at De La College Hall of Saint Benilde (DLS-CSB SHRIM) Sri Lankan Embassy in Manila.
The five-day training included synchronous virtual lectures, discussions, case studies, presentations, demonstrations, etc., focused on hotel management, customer service and guest relations, tourism sustainability management and crisis management.
Resource speakers and subject matter experts from the DLS-CSB SHRIM faculty roster facilitated the training modules.
DFA-TCCP Executive Director Lilybeth Deapera mentioned in her opening speech that the course is the second step of their agency’s technical assistance program for Sri Lanka based on their needs assessment visit. in the country in 2019. The program was supposed to take place with a delegation of Sri Lankan stakeholders to the Philippines for in-country training. However, current restrictions hampered the visit.
Subsequently, Sri Lanka’s Ambassador to the Philippines, Shobini Gunasekera, thanked DFA-TCCP and DLS-CSB SHRIM as well as relevant Sri Lankan bodies such as SLTPB and SLTDA for working hand in hand in this endeavor, as both countries aim to share experiences, expertise and best practices for mutual benefit.
She also underlined the importance of empowering stakeholders in promoting a smooth tourism recovery, given the importance of the industry as a major economic activity for renowned tourist destinations like Sri Lanka. and the Philippines.
Philippine Ambassador to Bangladesh Alan Deniega and DLS-CSB Vice Chancellor of Academics Angelo Marco U. Lacson also conveyed their message of support for the activity.
A virtual graduation ceremony closed the training program.
The Technical Assistance Program is a South-South cooperation initiative of the DFA-TCCP to provide technical assistance to developing countries in Asia and the Pacific in areas where the Philippines has developed expertise. The series of activities carried out by the DFA-TCCP, including those above, are part of the common goal of strengthening bilateral cooperation due to the celebration of the 60th anniversary of diplomatic relations between the two countries.